Services

3^rd Party Collections is not a one-size-fits-all process.  With a management team that has over 150+ years of combined industry experience, MB&W has the knowledge and expertise to personally tailor 3^rd Party Collection strategies specific to your portfolio needs.   We provide our staff with a competitive, high energy recovery environment, with the tools and technology to help achieve optimal liquidation results for your portfolio.  Our success is your success!

MB&W has a proven track record of success in developing and implementing a wide variety of outsourcing solution strategies. Our experience in both early- and late-stage portfolios allows us to provide a comprehensive outsourcing strategy by developing customized treatment programs. Let MB&W tailor a custom solution to meet your portfolio’s unique needs.

Customer Care Call Handling For Non-Collection Solutions

MB&W offers custom built customer service call center solutions across a variety of industries.  We have successfully implemented call center strategies for both small projects, and also for projects of significant size and scope.  The agents selected to comprise the Customer Service Call Center are specially selected based on their aptitude to work with our clients’ customer base in a manner our clients would expect to receive from their internal staff.

You’ve worked so hard to develop relationships with your customers. Let MB&W help you keep that business coming. We’ve created a Customer Retention Program to proactively reach out to your current customers to gather practical insight into your accounts. This data can be used to leverage your sales efforts and gain more control over customer satisfaction. Using customized matrix strategies enables us to obtain valuable customer data on complaints, billing and sales issues, and disputes you should know about.

Analysts predict 2% of customers will never pay their debt. When this is the case, MB&W takes legal action. Our Legal Forwarding Management has over 35 years of experience in managing the litigation collection process. All litigation parameters, asset searches, and fact finding are handled in advance to litigation consideration. Our highly trained legal forwarding team has developed a network of attorneys able to maximize the efficiency and effectiveness of the litigation process. We have developed proprietary software to manage the legal forwarding process from inception to resolution. The software captures litigation success rates, next action notes, customized legal status reports, action dates, and status updates. Of course, there is no non-contingent suit fee – all legal work is handled on a contingency basis.

How sharp are your internal collection processes and techniques? Are you damaging recovery potential by waiting too long to make initial contact? Or missing opportunities to nurture customer relationships with more effective negotiation techniques? Is there strong communication between your billing and sales teams? Achieve tranquility in knowing MB&W has you covered. MB&W will prepare a customized analysis specific to your company, identifying your strengths and weaknesses, and develop an action plan to improve on your internal performance.

What we Use:

MB&W’s integrated collection software technology takes efficiency to the highest level.  Cookie cutter solutions would work if all client’s needs are exactly the same, but they’re not. This fact has driven MB&W’s investment in customizable platforms and solutions geared exclusively toward our clients’ unique requirements.