Our Services

We’ve Got You Covered

From collection process strategy, enhancements, and technology, to collector skill sets, technological integration, and full portfolio analytics; we develop collection processes and matrices to meet your needs.  Partnering with a receivables management provider who can take charge of your entire collections ecosystem can make all the difference in your success. If it’s related to collections, we’ve got you covered:

  • Third-Party Collection
  • Outsourcing
  • Customer Retention Program
  • Litigation Management
  • Reporting & Analytics
  • Best Practices Consulting

What Can be Conceived Can be Achieved.

Third-Party Collection

Taking Your Results Personally

Third-Party Collection is not a one-size-fits-all process. With a management team that averages 20 years of industry experience, MB&W has the knowledge and experience to personally tailor Third-Party Collection strategies specific to your portfolio needs, and each unique client. We provide our staff with a competitive, high energy collection environment, with the tools and technology to help you achieve optimal liquidation results for your portfolio. Our success is your success.

Outsourcing

Simple, Scalable Outsourcing Solutions

MB&W has a proven track record of success in developing and implementing a wide variety of outsourcing solution strategies. Our experience in both early- and late-stage portfolios allows us to provide a comprehensive outsourcing strategy by developing customized treatment programs. Let MB&W tailor a custom solution to meet your portfolio’s unique needs.

Customer Retention Program

An Added Layer of Control

You’ve worked so hard to develop relationships with your customers. Let MB&W help you keep that business coming. We’ve created a Customer Retention Program to proactively reach out to your current customers to gather practical insight into your accounts.  This data can be used to leverage your sales efforts and gain more control over customer satisfaction. Using  customized matrix strategies enables us to obtain valuable customer data on complaints, billing and sales issues, and disputes you should know about.

Litigation Management Services

Minimize the Time & Cost to Recover

Analysts predict 2% of customers will never pay their debt.  When this is the case, MB&W takes legal action. Our Legal Forwarding Management has over 35 years of experience in managing the litigation collection process. All litigation parameters, asset searches, and fact finding are handled in advance to litigation consideration. Our highly trained legal forwarding team has developed a network of attorneys able to maximize the efficiency and effectiveness of the litigation process. We have developed proprietary software to manage the legal forwarding process from inception to resolution.  The software captures litigation success rates, next action notes, customized legal status reports, action dates, and status updates.  Of course, there is no non-contingent suit fee – all legal work is handled on a contingency basis.

Reporting

Clear, Accurate, Meaningful

Look around. You won’t find a more comprehensive reporting platform anywhere in the collections industry. We consistently communicate with our clients about account status,  progress of portfolio liquidation, and the results of our recovery efforts. Frequently, reporting can be confusing, cloud or embellish numbers, leaving clients in a haze of confusion.

  • Performance analytics and trend analysis
  • Client-tailored reports in any format
  • Efficient data streams for EDI uploads
  • Meaningful communication on status & progress

Monthly reports include the Acknowledgement, Status, Recovery Analysis, Remittance Detail, and Closure Reports.  Nothing but clear, accurate and meaningful information to help you focus on what you do best.

Best Practices Consulting

Fine-Tuning Your Plan

How sharp are your internal collection processes and techniques? Are you damaging recovery potential by waiting too long to make initial contact? Or missing opportunities to nurture customer relationships with more effective negotiation techniques? Is there strong communication between your billing and sales teams? Achieve tranquility in knowing MB&W has you covered. MB&W will prepare a customized analysis specific to your company, identifying your strengths and weaknesses, and develop an action plan to improve on your internal performance.