SERVICES

Contingency Collections
Contingency Collections is our core business. The goal at MB&W is to provide superior service to you while preserving your customers' willingness to keep doing business with you--after of course, they've paid their delinquency.

We collect more because we do more.
Our Account Managers (not a dialer with a recording) make at least three phone contact attempts with all accounts within the first 15 days the account reaches our office. During the critical initial call, our objective is two-fold: identify and resolve any dispute that is preventing payment and to get the account PAID IN FULL. Phone contact is made at least once every 10 to 15 days. A variety of reports are run on a daily/weekly basis to ensure this standard is met. Each contact has the same goal: always get the account resolved.

The impact of our collection correspondence is dramatic. It is the finest in the industry. We find it gets read faster and produces more impact than traditional "form letter" collection correspondence.

Litigation is recommended only if the balance justifies it and there are identified, attachable assets that an attorney can execute on once the judgment is obtained. In the event of a lawsuit you will be contacted first for authorization. Your only cost is the court cost. We will never charge a non-contingent suit fee.

Early-Out Programs
Most companies find that their receivable portfolio follows the 80/20 rule: 80% of the dollars outstanding are made up of only 20% of the customer base. If staffing is an issue, the 20% of the A/R does not get covered. This is where an early-out program makes sense.

The underlying premise of our Early-Out Program rests on CRM (Customer Relationship Management). Often, the only way a creditor finds out about a problem is if they contact the customer. We provide this early contact by phone and/or correspondence. As with all of our services, no dialers, no minimum wage personnel and no inexpensive form letters are employed.

Frequency of letters and calls are defined after we have a thorough understanding of your needs and the environment in which you operate. Our personnel have designed programs for Fortune 100 companies, as well as those with annual sales of less than $20mm.

Outsourcing Programs (On-Site or at MB&W)

Cost reductions via outsourcing, along with stronger technology investments, can make a company more profitable. However, there is no "predefined" solution for your company in A/R Management. In order to design the program we do the following:

• Define the objectives. Identifying quantifiable goals are requisite for a project's success, i.e. is it cost-reduction or increased cash flow or both?
  
  
• Meet with the line personnel doing the work and spend a full week or more with them in order to develop an understanding of the actual process (rather than management's perception of the process).
  
  
• Flowchart the process as it presently exists (in practice, not concept).
  
  
• Flowchart the proposed solution.
  
  
• Dedicate the promised resources to the project.

EDI, through use of ACH or other vehicles, is available as daily funding can be crucial to the program's success and sometimes even to the client's ongoing viability.

Training
Our comprehensive training in collections goes beyond entry-level basics. We put emphasis on the sales concept of collections. We teach this through an interactive, audience participatory program. Programs can be specifically aimed at any aspect of the collection process, including dispute resolution, teaming up the sales and credit departments, skip tracing, deductions and a myriad of other issues. Our fee is $1000 per day plus expenses. A discount may be available if there already exists a relationship with MB&W and the client.

Asset-Based Lender Programs
Asset-Based Lender Programs always incorporate tremendous urgency in getting immediate results-a perfect challenge for MB&W. That is precisely what we do better than any other firm. Because our heritage is collection-centric, we place a greater focus on collecting money without litigation than virtually any other player in our marketplace. Creditors have come to rely on us to "work out the receivables" and keep collections outside the courtroom.

The "openness" provided by our software, RAPPORT, allows multiple parties to have access on a real-time basis to the work we are doing on a day-by-day and hour-by-hour basis.